Delivery Information

All parcels will be dispatched via a fully tracked and insured service. This means that a signature will be required for delivery. Items ordered before 2pm will aim to be dispatched on the same working day. Weekends and UK Bank Holidays are not classed as working days. We do endeavour to deliver within the stated timelines but there are sometimes minor delays for reasons beyond our control.

During our main sale periods orders may take up to 3 working days to process and dispatch.

UK Mainland (next working day) and UK Highlands, Islands and Northern Ireland (1-2 working days)

For orders up to £50

Royal Mail 1st Class Signed For® £3.00

For orders from £50 up to £100
Royal Mail 1st Class Signed For® £5.00

For orders over £100
Royal Mail Special Delivery FREE

Countries within the European Union (3-5 working days delivery time)

All orders will be sent via Royal Mail International Tracked and Signed Service £15.00

To Australia and New Zealand. (5-10 working days delivery time)

Orders will be sent via Royal Mail International Tracked Service to Australia and New Zealand £26.00.

Please note that any customs import duties/taxes are the responsibility of the customer, and cannot be refunded in the event of a return. Return costs are at the customer’s expense and risk so we advise using a tracked and insured service.

Please note that we do not currently deliver to mail forwarding addresses and PO Boxes (including BFPO addresses).

 

Returns & Exchanges

You have the right to cancel your order after placing it online up until 14 days after you have received the items.

Should you wish to cancel the order before dispatch, please notify us as soon as possible via email to: customerservice@fivesixblue.co.uk or by telephone to 01284-787614 or from overseas to 0044-1284-787614.

If we have dispatched the item, you will need to inform us via email that you wish to cancel your order and return your item to: customerservice@fivesixblue.co.uk where we will acknowledge the order cancellation and issue an Authorisation Returns Number.

Refunds will only be given for online orders if the item is returned new, unused and unworn, in its original saleable condition with all original tickets and tags still attached within 14 days of you notifying us of the cancellation of the contract. Items should be securely packaged, preferably in their original packaging, and returned to us via a trackable insured service as we cannot accept responsibility for items lost or damaged in the return transit.  Please note the return shipping costs are at your expense and risk.

If items are returned from Australia,  New Zealand, Canada or the USA, then any local customs duties and/or local sales taxes that were applicable are non-refundable through Five Six Blue Ltd.

We do not accept items back that have any indication that they have been used (including make-up stains and odours). In such cases we would return the item (s) to the purchaser and no refund would be given.

Our Returns address is:

Five Six Blue Boutique Returns,
Menta Business Centre,
5 Eastern Way,
Bury St Edmunds,
Suffolk,
IP32 7AB

We can only refund to the original card/payment method used for purchase, even if the item is a gift. We aim to process refunds as quickly as possible following receipt of your returned goods however, please allow up to 10 working days for the refunds to clear through the banking system. We will only refund the original postage costs if all items in the order are returned.

If you require an exchange, you should still proceed as per the outlined Returns procedure, but inform us via email at customerservice@fivesixblue.co.uk of the item that you wish to exchange for in order that we can set that stock aside. We will dispatch your alternative selection once we have received your original goods back and made any price adjustments. Any goods for exchange must still be new, unused and unworn, in their original saleable condition with all original tickets and tags still attached within 14 days of you notifying us of the intention to exchange. Items should be securely packaged, preferably in their original packaging, and returned to us via a trackable insured service as we cannot accept responsibility for items lost or damaged in the return transit.  Please note the return shipping costs are at your expense and risk.

Exchanging a gift purchase. We will only exchange a gift purchase if we are provided with the name of the orginal purchaser and all other Returns procedures are met. We do not accept items back that we cannot trace to a transaction on our site.

LATE RETURNS

Late returns for exchange will only be considered on an exceptional basis and are wholly at the discretion of Five Six Blue Ltd.

FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs within one month of purchase. Please contact us at customerservice@fivesixblue.co.uk if you wish to report faulty goods. Please note that items that are damaged as a result of normal wear and tear or by not adhering to attached or enclosed care instructions are not considered to be faulty.

GOODS PURCHASED AT A POP-UP EVENT

We do occasionally take part in pop-up events. For goods purchased in person at a pop-up event, we reserve the right not to accept goods back for a refund. Such events will only take place where there are facilities to try on garments and therefore customers’ should take the opportunity to try items on before purchasing. We will however, accept goods back for exchange within 7 days of the event, as long as the items are still new, unworn and unused with all original tags and tickets attached. Any postage costs to return the items are at your expense and risk. Please contact us at customerservice@ifvesixblue.co.uk if you wish to exchange any item purchased at a pop-up event.